Reset Many Dates of Service

THIS RESETS YOUR CLAIM AS IF IT WAS NEW
Only use this if your original claim will not get paid. If you want to use Chart Talk Auto-Post, this will remove all reference to the previous claim and you will need to apply any payments manually.

If you reset and resubmit a claim that has been paid, you may receive an adjustment on a future check that matches up with the duplicate claim that you submitted.

Sometimes a patient updates you with their correct insurance information after they have begun traement and you need to resubmit their claims. To do this you need to rest the claims from the Reset claims screen, then update the payer and submit the claims from the Billings Screen.

Step 1. Reset the claims

When you reset a claim you are saying “Forget I sent this, let’s start over fresh.” Resetting a claim is a simple process. DO NOT Reset claims if your claim needs to reference the previous claim (Please see Create a Corrected Claim).
Reset claims by positioning your mouse over the reset claim icon, clicking and then press tab tab enter to return to the next record

  1. On the reset claim screen, modify the filter values (Patient name and dates of service) to display the series of dates of service that you want to reset.
  2. Position your cursor over the first record and the Reset Claim icon
  3. Click , Press Tab, Press Tab, Press Enter
  4. This will reset the claim, acknowledge that you are aware that this action is what you are trying to perform and that you understand the consquences, and position the cursor over the next record to reseet.
  5. Repeat Step 3 until you are finished

Step 2. Update the Payer for the Claims
Change the payer thar receives the submitted claim.

  1. All the reset claims will be on the Billing screen listed as new.
  2. In the column listing the Payer the claims are going to, click the payer name and select the correct payer from the drop down menu.
  3. Repeat until all claims are updated.
  4. Select all claims and click ‘Submit Electronically’