User Support Ticket System

Open a secure case with Chart Talk technical support, billing updates, or sales team member.

Case Notification
A case notification shows when a communication has been received regarding one of the cases that you opened.

Chart Talk Ticket Screen

  1. Ticket history tab
    1. Unique Ticket Reference Number
    2. Date ticket was first opened
    3. Subject
    4. Department addressing the issue
    5. Status Definitions
      1. New

        2. – Issue has been queued for the support team to address

      2. Working

        3. – Support team is actively addressing the ticket

      3. On Hold

        4. – Support team is waiting on response

      4. Duplicate

        5. – Issue has been reported in on another ticket

      5. Closed

        6. – Issue has been resolved

    6. Message Count
    7. Detail

      8. – See case history by opening

  2. Open a new ticket
  3. Filters

Add Ticket Tab

Chart Talk Create Support Ticket