You can use Chart Talk to communicate with your patients for patient reminders, patient communication, appointment requests, and new patient sign up. Before you start sending patient communication, let’s review what Protected Health Information (PHI) is and what you can do to.
By definition, PHI is:
The HIPAA Privacy Rule provides federal protections for personal health information held by covered entities and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of personal health information needed for patient care and other important purposes.Dept. of Health & Human Services
When working with PHI, we want to make sure that communication regarding personally identifiable health information is sent only via secure channels.
Chart Talk messaging is a secure channel.
Email is not a secure channel.